Our Role in Returns

This Matching Moment is a curated collection service that partners with established retailers. While we help you discover coordinated outfits, all purchases are made directly through our retail partners, who handle their own returns and refunds.

Return Policies

Return policies vary by retailer. When you purchase items through our collections, you'll be subject to the return policy of the specific retailer where you made your purchase. We recommend reviewing the return policy before completing your purchase.

Common Return Windows

While policies vary, most of our retail partners offer:

• 30-day return window for unworn items
• Original tags attached
• Original packaging when possible
• Proof of purchase required

Initiating a Return

To initiate a return:

1. Locate your order confirmation email from the retailer
2. Visit the retailer's website and navigate to their returns section
3. Follow their specific return instructions
4. Package your return according to their guidelines
5. Ship the item back using their preferred method

Refund Processing

Refund processing times vary by retailer but typically take 5-10 business days after they receive your return. The refund will be issued to the original payment method used for the purchase.

Need Help?

If you're having trouble locating return information for a specific retailer or need assistance, please don't hesitate to contact us. While we can't process returns directly, we're happy to help guide you to the right resources.